for Any Reason
Thank you for visiting our after-sales self-service web page. Here, we hope that you will be able to resolve whatever problems you are experiencing. We’re very sorry for whatever inconvenience your purchase may have caused you.
Please kindly be advised that all of our Anker products come with a hassle-free warranty. You can find your precise warranty period on the literature inside the box or verify with our customer service team. If your product does not meet your needs during this period, please contact us via the feedback form below and let us know what we can do to help you.
Moreover, as a reminder, if you are having trouble using one of our products, you can always refer to the FAQ or Instruction Manuals section on our website, where you may be able to resolve the issue yourself.
Thank you in advance for all of the information you are providing.
Warranty Information Tips
Order ID: You can find this in your Amazon account’s order history.
Product Name: You can find this in your Amazon account’s order history, as well as on the packaging or manual of the product. Some products come with a watermark showing the model number and/or name of the product.
Refund or Exchange: Please enter your preference, and we will do our best to accommodate your needs.
Reason for Request: Enter a short description of the problem here, e.g. “defective”.
Series No.: Depending on the product, the Series No. can be found on the main body of the product or on a charging cable that came with the product.
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- Entire Agreement
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Last Modified: 9/5/2013
- Contact Us
- 30-Day Money-Back Guarantee for Any Reason
You may return your undamaged product and packaging within 30 days of purchase to receive a FULL REFUND for any reason. If the reason for return isn’t quality-related, the customer must pay the return shipping costs.
- 18-Month Warranty for Quality-Related Issues
● Requests within country of purchase
We will take care of all quality-related issues with a REPLACEMENT or FULL REFUND including any return shipping costs. Please note: Any provided shipping labels must be used within 20 days of purchase.
● Requests from outside country of purchase
We will take care of all quality-related issues with a FULL REFUND or REPLACEMENT. International shipping costs must be covered by the customer.
● Requests for orders shipped internationally
We will take care of all quality-related issues with a FULL REFUND including any return shipping costs. This includes purchases shipped overseas from the USA via Amazon or eBay.
- For purchases made through other retailers:
Other retailers’ after-sales support policies will vary. Please contact the retailer directly for specific guidance on their warranty process.
Unauthorized reselling of Anker products is strictly prohibited.
Locate the security label, like the one shown below, on the package and remove the scratch off coating to see the code. Example:
If there is no label on the package or the label is different from the example, your product cannot be verified. The security code applies to products sold in these countries.
Asia: India, Bangladesh, Pakistan, Sri Lanka, Nepal, Myanmar, Maldives, Kuwait, Iran, Israel, Yemen, Oman, Qatar, United Arab Emirates (UAE), Bahrain, Iraq, Saudi Arabia (KSA), Jordan
Europe: Turkey, Albania, Bulgaria, Belarus, Czech Republic, Poland, Romania, Russia, Slovenia, Slovakia, Serbia, Ukraine, Estonia, Latvia, Azerbaijan
Africa: Algeria, Egypt, Lybia, Morocco, South Africa, Tunisia, Zimbabwe, Kenya, Mauritius
South America: Paraguay, Suriname
what is the brightness ?
The brightness is 100 ANSI lumen, 854*480 resolution,since this type is customzed for office and mobile business presentation, for literal presentation it do not need very high brightness is ok. the brightness is ok
Is it the International version?
We installed International firmware, except there are Chinese languages words on the box, others are same, Support Russian, Spanish…total 8 languages.Support official 1-year warranty.
is it can be used in the daytime?
Yes, if the light isn’t too strong, it’s available,
Connect with a computer, Is the edge area clear?
Yes, this projector is suitable to connect with computer and much clear than LED projectors, adjust suitable zoom mode and luminance.if used for playing slide and teaching, recommend choosing TextMode(“Functions key”–“Luminance”–“TextMode”), if used for watching a movie, recommend “MovieMode”.
Why my projectors don't have sound?
Because you opened the External “speaker” mode.”Setting”–“Audio & Video”–“Speaker”–Choose”Off”.If you want to connect with an external speaker, you need open it.
How to flip the image?
You need firstly close Auto keystone, then “Setting”–“image”–“Projection mode set”.
How big the noisy?
It’s much lower than same brightness LED projectors, but You can still hear the noise at a close distance.In my opinion, it’s can be ignored.
Can I use youtube and Google play?
Yes, But there is a little bug on Youtube, Xgimi will update the firmware in April.
Why there isn't instruction Book and warranty card in the box?
Because we removed them due to the Chinese language, we put an electronic manual file in the TF card. We will also translate to Russian and Spanish language soon.
When the warranty time begin? how to guarantee the warranty?
The warranty starts from the date you received the parcel, Within warranty period, if there are any quality problem, we pay sending back shipping fee.